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Common inquiries in the skiing world from the experts in ski suits.

FAQs

  • Where do you ship from?

    All orders placed from www.oneskee.eu are shipped from our fulfilment centre in the Netherlands (EU).

  • What carriers do you use?

    At checkout you will be given the relevant shipping options for your location based on your order.

  • How long does shipping usually take?

    It depends on your location and the shipping options available to you. These will be calculated at checkout and each shipping option will include an estimated delivery window.

  • Are duties and taxes included on my order?

    If your delivery address is within the European Union, you won’t be charged any additional taxes.

    If your delivery address is not within the European Union: Switzerland, Norway, Iceland, Serbia, Andorra & Albania, your shipment will be sent DDU (Delivery duties unpaid). This means you will be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary wiely from country to country. We recommend that you contact your local customs office for information.

    Please note that all import and duties fees are non-refundable. If you return your order for a refund, you cannot claim back any import fees paid.

    If you choose to refuse the customs fee and the parcel is returned back to our fulfilment centre, a shipping and handling fee will be deducted from your refund.

  • How do I track my order?

    When you place an order you will be sent tracking information to the email address you provided when placing your order. Please check your spam/junk folder if you haven’t received an email.

    If you need additional help please contact a member of our team via email: contact@oneskee.com.

  • Can I amend or cancel my order?

    You have 30 minutes from placing your order to make any changes, this can be done yourself via your confirmation email - there is no need to contact us to make any changes.

    You can change things like your delivery method, shipping address or even add products to your order.

    Orders can't be cancelled and 30 minutes after your order is placed you won't be able to make any changes to your order.

  • Do you offer exchanges?

    We do offer exchanges to customers in Germany, Netherlands, Austria & France - we even offer instant exchanges if you don’t have time to wait to receive your replacement products. This means we will ship your exchange out to you before we receive your original items back. Exchanges are also free of charge for customers in these countries. Unfortunately we do not offer exchanges for customers outside of these countries, if you would like to change your suit you will need to process a return and place a new order.

  • How do I exchange an item?

    Simply visit: https://returns.reveni.io/oneskee-eu

  • What is your returns policy?

    If something is not quite right you’ve got 30 days to send back your items for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging.

    For more information on shipping and returns please visit: https://www.oneskee.eu/pages/delivery-returns

  • How do I return an item?

    Simply visit: https://returns.reveni.io/oneskee-eu

  • How long will it take to receive a refund?

    Once we receive your items back to us, all successfully returned items will be credited to the original payment method used to purchase the items. The original shipping charges will not be refunded. Please note refunds can take up to 14 working days to show on your account due to varying processing times between payment providers. If you haven’t received your refund in this timeframe, please email contact@oneskee.com so we can investigate this for you.